Customer Support & FAQs | Shag Alternative Superstore | ShopShag.com | Online Smokeshop & Giftshop

We ship primarily via USPS using First Class Mail, Parcel Select Ground, Priority Mail, and Priority Mail Express. Occasionally we ship via UPS. We ship online orders out of Des Moines, as well as some of our retail locations, Monday through Friday. Orders placed before 2pm M-F will generally be shipped the same day. Any order over $50 qualifies for FREE SHIPPING!

USPS First Class Package: (3-5 days)

USPS Parcel Select Ground (2-8 days)

USPS Priority Mail: (1-3 business days)

USPS Priority Mail Express*: (1 business day*)

UPS Ground (1-5 business days)

*USPS Priority Mail Express 1-Day shipping is not guaranteed to arrive next day. However, selecting Priority Mail will speed up the delivery time compared to selecting First Class. 

We currently ship nearly everywhere in the USA! There are some restrictions:

We do not ship any vaporizer products, e-liquid, or vaporizer accessories. Those items are Pickup Only.

Flavored rolling papers & wraps are unavailable for purchase for shipment to the state of Illinois.

We are unable to ship all tobacco/smoking products to the states of Maine and Vermont due to state laws.

Yes, our packaging/shipping is safe, discrete, and secure. We ship in plain brown or neutral colored boxes and packages. The return address will say "Shag Alternative Superstore". There will be no mentions of smoking or any other distinguishing markings. Also, the charge on your card statement will simply say "Shop Shag" along with other nondescript info. 

You can check the status of your order by following the link in your confirmation emails or signing in on our website. If you haven't received your order and you suspect a problem, e-mail us at [email protected] Or give us a call at 515-287-9050. 

Yes. You must return your product within 14 calendar days of the product being delivered. Please contact us prior to sending any returns back to us. Any returned product(s) must be returned in original packaging, and in new or like-new condition with receipt or proof of purchase to be considered eligible for a refund.

Return Address:

Shag Alternative Superstore

4161 Dixon Street Suite 116, Des Moines, IA 50313

Refunds & Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange after inspecting the item.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

***Tobacco/Vapor products must be returned in NEW and UNUSED condition with all original packaging to be considered for a refund. If you ship us a smoke/vapor product that has been used, we will not provide a refund and will not ship your product back to you. 

Yes. All tobacco products must be returned within 14 days of shipping in 100% NEW and UNUSED condition with all original packaging to be considered for a refund. If you ship us a tobacco product that has been used, we will not provide a refund and will not ship your product back to you. 

If there is a problem with your order, such as a damaged or defective item, please reach us via email at [email protected] ASAP (within 48 hours of delivery if possible) and we will do our best to resolve the situation. If an item arrived broken, please include clear pictures of the break/damage in question, as well as all of the packaging that came with the item(s) in your order. 

For any and all exchanges and returns, you have 14 calendar days to return or exchange an item from the date you received it. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Tobacco/Vapor products must be returned within 14 days of shipping in 100% NEW and UNUSED condition with all original packaging to be considered for a refund. If you ship
us a smoke/vapor product that has been used, we will not provide a refund and will not ship your product back to you.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange after inspecting the item(s).

Return Address:

Shag Alternative Superstore

4161 Dixon Street, Suite 116, Des Moines, IA 50313

In order to comply with state and federal laws, we must verify you are of legal age before purchasing our smoking and vaping products. We use a service called AgeChecker.net to do this.

AgeChecker is a service that provides age verification services to online stores that sell age restricted products such as vaporizers and tobacco related products.

The information you provide is used purely to verify your age. We never share or sell data to third-parties.

Your privacy and security are important to us. Access to all our services are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.

We will store your DOB, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed as soon as you are verified. For more information, see AgeChecker.net's privacy policy.